Automated Phone Call Scam Alert

We have received several reports that members and non-members have received a “robo” (computer automated) phone call from our 800-521-3796 toll-free number. The victims are receiving the calls on both their landline and/or cell phone with an automated message. The message states it is calling to verify a transaction with coinbase.com, typically a couple thousand dollars’ worth. It then states if they did not complete the transaction to press 1.  If the victim follows the prompt, they will be asked to provide personal and financial information. Please understand that members will never receive an automated call from the credit union’s toll-free telephone number.

In circumstances of vishing (voice phishing) members and non-members should never respond to these calls by providing the requested personal or financial information – no matter how urgent the message may seem.

Risk Mitigation Tips

Here are some tips on how to avoid becoming a victim of these scams:

• Never respond to any telephone call requesting personal or financial information.
• Please take caution when visiting social network sites and sharing personal information.
• If you receive this type of call report it to the following:
  • Please call the credit union during regular business hours. Do not verify any information until you speak to a representative of the credit union once you dial our number: 810-767-8390
  • Federal Trade Commission (1-888-225-5322);
  • State attorney General;
  • Local law enforcement; and
  • Your phone carrier, landline or cell phone provider.

If you inadvertently respond to such a call by providing account or card information, please notify us immediately (810-767-8390) to close or block the accounts affected to prevent fraudulent transactions.